MTN Uganda Recruits 3 Quality Assessors (Contract) in Kampala – 2026

What the job involves

MTN Uganda is looking for three Quality Assessors (contract) for its Customer Management and Training Department (job ID 7817, MTN Level 2). The job is full time and based at the head office in Kampala. You would report to the Supervisor – Quality Assurance. The contract length and salary are not stated.

The role checks the quality of service that staff give to customers and finds ways to improve it. Your main tasks:

• Measure service against internal standards in customer-facing teams, find gaps and make recommendations.
• Give staff and team leaders clear, timely feedback, and support their coaching.
• Call customers to collect their feedback, and make sure it is acted on.
• Run surveys when the business needs them.
• Review and document processes that affect customers.
• Hold calibration sessions with team leaders so everyone assesses in the same way.

Who can apply

• A Bachelor's degree in business, humanities or a related field, plus customer service training.
• 1 year in a telecoms service environment.
• 2 to 3 years in a customer-facing job, ideally in a service-driven organisation.
• Skills: attention to detail, clear communication, teamwork, quick decisions, flexibility and good organisation.
• MTN Uganda encourages women and other under-represented groups to apply, even if they do not meet every point.

Documents required

The offer does not list the documents. Expect to upload at least a CV on the online form, and read the instructions on the portal carefully.

Timeline

• Posted: 06/10/2026.
• Deadline: 12/10/2026 at 16:49. The time zone is not stated; if it is Ugandan time, that is 14:49 in Cameroon.

How to apply

Apply only on MTN's official careers site, using the "Apply Now" button on the offer page (job ID 7817). The page says the system sometimes refuses Gmail and Yahoo addresses and advises using an Outlook or Hotmail address instead. Do not wait for the last day.

Our tips

• Show concrete customer service results: complaints solved, satisfaction scores, quality checks you carried out.
• Highlight any telecoms or call-centre experience, and any coaching of colleagues.
• Check that you are allowed to work in Uganda before applying.

Beware of scams

Apply only through MTN's official careers site. A genuine application is never paid. Never send money by Mobile Money or any other means to someone who promises you this job.