MTN Nigeria Recruits Partner, Customer Success – Cloud Sales (Lagos) – 2026

What the job involves

MTN Nigeria Communications Plc is looking for a Partner – Customer Success, Cloud Sales in its Enterprise Business division (job ID 7742, MTN Level 2). The job is full time and based in Lagos. You would report to the Senior Manager – Cloud Business Commercial. The contract type and salary are not stated.

You would be the main partner for MTN Cloud's start-up and small-business customers after they buy, making sure they use the service well and stay. Your main tasks:

• Manage a portfolio of cloud customers, from onboarding to renewal.
• Guide customers through activation steps, suggest use cases and monitor how much they use the service.
• Track usage, spot customers at risk of leaving and step in early.
• Pass customer feedback to the product, technical and go-to-market teams.
• Work with Sales on upsell, renewals and customer case studies.
• Keep customer health scores, lifecycle stages and contact logs up to date in the CRM.
• Contribute to segment playbooks and customer journeys.
• Work with technical support and onboarding teams to fix problems customers meet.

Who can apply

• A first degree in business, communications, marketing or an IT-related field.
• 3 to 7 years' experience, including at least 3 years in customer success, account management or a B2B client-facing role.
• Basic cloud knowledge (networking, Kubernetes, firewall, security, OpenStack and similar).
• Familiarity with usage metrics, onboarding journeys and CRM tools.
• Fluent English. A local Nigerian language is preferred.
• A certification in customer success (such as SuccessHACKER or Gainsight) is an advantage.
• MTN Nigeria encourages eligible women and people with disabilities to apply.

Documents required

The offer does not list the documents. Expect to upload at least a CV on the online form, and read the instructions on the portal carefully. By applying, you confirm that you have read the job application privacy notice on MTN Nigeria's job site.

Timeline

• Posted: 09/10/2026.
• Deadline: 19/10/2026 at 17:55. The time zone is not stated; Nigeria and Cameroon use the same time (UTC+1).

How to apply

Apply only on MTN's official careers site, using the "Apply Now" button on the offer page (job ID 7742). Do not wait for the last day.

Our tips

• Show results with customers: renewals won, churn avoided, adoption rates you improved.
• Mention the CRM tools and cloud basics you know, with examples.
• Check that you are allowed to work in Nigeria before applying.

Beware of scams

MTN Nigeria says it never asks for payment at any stage of recruitment: application, CV review, interview or final processing. Apply only through MTN's official careers site. Never send money by Mobile Money or any other means to someone who promises you this job. To report fake job offers, write to MTNN.ForensicServices@mtn.com.