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Please note that this is a local recruitment. Applicants
 must reside within commuting distance to the office location in the 
duty station Washington, USA (2121 K Street, NW, Washington, DC 20037) 
and be US Residents holding a valid US passport or a valid Permanent 
Resident Card/Green Card to live and work in the country.

ORGANIZATIONAL CONTEXT

The
 World Food Programme (WFP) is the worldâ€™s largest humanitarian 
organization, saving lives in emergencies and using food assistance to 
build a pathway to peace, stability and prosperity for people recovering
 form conflict, disasters and the impact of climate change.  With 
headquarters in Rome, Italy, WFP has 20,000 staff worldwide and assisted
 128 million people in 2021.  The Washington Office (WAS), located in 
Washington, DC aims to mobilize resources from the US Government and 
private sector, and lead the processing of contributions. In 2021, WAS 
managed US$3.86 billion contribution, being 44 percent of global 
contributions to WFP.  WAS will continue to be focused on optimizing 
resources and contribute significantly to meet the food needs of the 
most vulnerable around the world. WFP Washington staff liaise with USG 
partners, including the US Agency for International Development (USAID),
 US Department of Agriculture (USDA), and the US Department of State, in
 managing and processing bilateral grant contributions. The Washington 
Office (WAS), also serves as a key support and liaison office for all 
WFP leadership engagements with partners in the United States 
Government.

The
 changing partnership environment within which WAS works demands an 
agile, efficient, and accountable global office that optimizes the 
effectiveness of its response to best serve the organization and those 
in need. This is particularly imperative in the context of WFPâ€™s growing
 engagement needs, growing levels of resources from the US Government to
 WFP, and the need to ensure WAS capacity to respond to increased demand
 commensurate with the increasing levels of funding effectively and 
efficiently.

JOB PURPOSE

Under the general supervision of the Deputy Director of the Washington Office, and technical supervision of TEC WFP Headquarter,  the Senior IT Operations Associate will be responsible for delivering
 high quality technical support, system, and data maintenance to 
contribute to the successful and effective delivery of IT services.  The
 selected incumbent will be in charge of managing the development and 
implementation of integrated IT systems and services, supporting the 
highest level of management, delivering trainings, liaising with 
external service providers and suppliers, while maintaining contact with
 the TEC Division in WFP Headquarters.  The Senior IT Operations 
Associate must possess excellent analysis, communication, teamwork and 
interpersonal skills, with the ability to provide last minute 
resolutions and flexibility to work in tight deadlines.

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive)

<ol><li>Manage
 and coordinate a team of IT support staff including the capacity 
building of staff, to ensure individual and team objectives are met in 
compliance with all relevant regulations and policies.</li><li>Provide
 training and advice to clients and end users of IT services, understand
 and resolve issues and ensure IT policies, procedures, systems and 
tools are correctly applied to assist WFP staff in conducting their 
work.</li><li>Coordinate
 the collation of a range of complex data, conduct data analysis, 
including the impact of changes, and support the development of accurate
 reports in order to identify and recommend solutions.</li><li>Oversee
 the maintenance of systems and hardware by junior technology assistants
 to ensure technology is running effectively for WFP staff.</li><li>Develop
 and deploy a variety of documentation and equipment for use by WFP 
staff to ensure staff have access to the required IT services and 
products.</li><li>Manage
 the implementation of new standard applications in order to provide WFP
 staff with the tools they need to perform effectively.</li><li>Work
 with groups in IT service delivery and other staff to understand needs 
and support the development of integrated IT support services.</li><li>Provide
 support to users, log and analyse all requests for support in 
accordance with standard processes, to support staff to deliver their 
services.</li><li>Support
 the development and implementation of plans for the delivery of a full 
range of IT services and improvements to methods and processes in order 
to meet operational requirements.</li><li>Follow
 set emergency response processes and procedures as required to provide 
support in enabling emergency food assistance needs to be met.  </li></ol>

SPECIFIC POST REQUIREMENTS (As required by the Hiring Manager)

<ul><li class="Default">Focal
 point for identifying requirements of high-level design and 
cutting-edge technology solutions for the new hybrid of remote and in 
person work and ensuring user friendly set up with room for growth in 
technology and digital services</li><li class="Default">Responsible
 for finding best solutions in communications and connectivity 
(internet, wireless mobilephones, landline phones, conference) </li><li class="Default">Monitor
 the reliability of technologies, identify user needs, analyse data and 
develop accurate reports to recommend solutions and facilitate informed 
decision-making</li><li class="Default">Identify
 potential improvements and make recommendations on all areas of IT 
while keeping up with the local trends and HQ initiatives in maximizing 
connectivity in the era of new working modalities</li><li class="Default">Manage the inventory for record safekeeping, proper disposal, and identify gaps </li><li>Continuously
 review IT standards and policies, defined by centralised governing 
bodies, and ensure compliance for all areas, ranging from hardware 
lifecycle management to enforcing software standards are respected.</li><li>Champion
 IT initiatives with colleagues in the WAS office to maximise the use of
 new services, diffuse cybersecurity best practices, and encourage 
professional growth through corporate learning channels</li></ul>

Essentials:

<ul><li>Experience in working with unified communication infrastructure (telephony infrastructure)  Windows
 Server and Windows environments, including Active Directory Management 
and MS packages, Office 365, LAN/WAN environments.</li><li>Experience in hardware and software troubleshooting, and in resolving complex technical issues.</li><li>Experience participating in the development of IT governance processes.</li><li>Experience building relationship with the business counterparts of key IT initiatives.</li><li>Experience in supporting senior staff.</li><li>Knowledge of the Apple ecosystem and video-conferencing equipment.</li></ul>

Desirables:

<ul><li>Experience in working with the United Nations common systems, international or non-governmental organizations.</li><li>Experience working in a fast-paced digital environment and with emerging technologies.</li><li>Knowledge of Information Technology (ITIL) certifications.</li></ul>

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Language: Working knowledge (proficiency/FAO level C) of English.

Experience: Seven
 or more years of progressively responsible work experience in the area 
of Information Technology (including one year at the G6 level for 
internal candidates).

WFP Leadership Framework : Common Standards of Behaviour as outlined in the Job Profile â€˜Senior IT Operations Associate G7â€™ apply

Leads by Example with Integrity:

<ul><li class="Default">Upholds
 WFP values, principles, and standards: Demonstrates and encourages 
others to uphold the WFP values, principles and standards</li><li class="Default">Respects
 others and values diversity: Values diversity using respectful and 
inclusive language, and encourages others to do the same</li><li class="Default">Stays focused and calm under pressure: Stays focused and calm when under pressure and encourages others to do the same</li><li class="Default">Demonstrates
 humility and a willingness to learn: Shows humility and a willingness 
to learn and share knowledge, frequently seeking and acting on feedback,
 and taking up opportunities to develop</li></ul>

Drives Results and Delivers on Commitments:

<ul><li>Delivers results for maximum impact: Holds self and/or others accountable for the delivery of results</li><li>Delegates appropriately: Delivers results against delegated tasks and seeks guidance and support where needed</li><li>Adapts readily to change: Responds readily to change adjusting work as needed</li></ul>

Fosters Inclusive and Collaborative:

<ul><li>Is inclusive and collaborative: Promotes inclusive teamwork and psychological safety by sharing ideas and openly raising issues</li><li>Gives timely and constructive feedback: Supports development for others by giving timely and constructive feedback</li><li>Builds and shares new perspectives: Listens attentively to others to capture, learn, build and share new perspectives</li></ul>

Applies Strategic Thinking:

<ul><li>Communicates and fulfils WFPâ€™s vision: Fulfils WFPâ€™s vision and is able to explain how their objectives support the vision</li><li>Embraces curiosity and new ways of doing things: Demonstrates curiosity, and proposes new ways of doing things when relevant</li><li>Analyses and evaluates data: Gathers data and shares knowledge to inform team decision making</li><li>Considers the impact of decisions: Implements decisions and asks questions to understand the impact for wider objectives</li></ul>

Builds and Maintains Sustainable Partnerships:

<ul><li>Builds partnerships: Builds partnerships by seeking out opportunities to work with others</li><li>Collaborates to deliver common objectives: Collaborates with partners by sharing information and working together to deliver common goals</li></ul>

TERMS AND CONDITIONS

WFP
 offers a competitive compensation package which will be determined by 
the contract type and elected candidate's qualifications and experience.
 Please visit http:/ /www.wfp.org  and click on: 'Our work' and 
'Countries' to learn more about WFP's operations.

Applicants must be:

<ul><li>US Residents holding a valid US passport or a valid Permanent Resident Card/Green Card; and </li><li>Reside
 within commuting distance (100-kilometer radius or distance that can be
 covered within 1.5 hours by car or public transport under average 
conditions of traffic, weather, and roads) to the office location at the
 duty station located at 2121 K Street, NW, Washington, DC 20037.</li></ul>

Please note that applications should be sent in English.

Deadline for applications: 7 August 2022

Ref. VA: 170258

All
 employment decisions are made on the basis of organizational needs, job
 requirements, merit, and individual qualifications. WFP is committed to
 providing an inclusive work environment free of sexual exploitation and
 abuse, all forms of discrimination, any kind of harassment, sexual 
harassment, and abuse of authority. Therefore, all selected candidates 
will undergo rigorous reference and background checks.

No
 appointment under any kind of contract will be offered to members of 
the UN Advisory Committee on Administrative and Budgetary Questions 
(ACABQ), International Civil Service Commission (ICSC), FAO Finance 
Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection 
Unit (JIU) and other similar bodies within the United Nations system 
with oversight responsibilities over WFP, both during their service and 
within three years of ceasing that service.

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