Pays: Cameroun
Ville: Bafoussam, Douala, Yaoundé
Employeur: Ecobank

Date limite : 16-09-2021

Description complète

RECRUITMENT: INTERNAL EXTERNAL
ECOBANK CAMEROUN S.A. is recruiting 3 (three) Relationship Managers, Classic ready to work
across the national territory.
The positions are based in Douala, Bafoussam and Yaoundé.
Job grade:3B;
Job level: 5
NATURE OF CONTRACT: Permanent Contract

Missions / Responsabilités / Activités

-To deliver high quality service and customer retention approach to managing client relationships to
enhance product sales and new client growth targets.
-To deliver on agreed individual targets for
-Deposit growth,
-Revenue generation
-product sales (Cross selling)
-new client acquisition,
-Digital products sales, (Mobile App, Ecobank Online)
-Loan

KEY RESPONSABILITIES BUSINESS AND FINANCIAL PERFORMANCE

Proactively develop client relationship, anticipate and provide solutions to client needs and give
high priority to client satisfaction, with responsibility for meeting or exceeding agreed
performance targets and objectives.
Work to onboard clients and develop portfolio through the sales of direct banking products and
services
Ensure that client instructions are duly served by applying all standard checks and controls in
coordination with other departments.
Achieve a satisfactory level of knowledge of Classic Banking products and services

CUSTOMER EXCELLENCE

Handle client queries of day to day nature and assist in resolving clients issues

LEADERSHIP AND PEOPLE MANAGEMENT

Track and provide weekly reports on Portfolio performance at RM level
Team Player

PROCESS CONTROL AND OPERATIONAL PERFORMANCE

Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
Constantly monitor credit portfolio to ensure maximum of 3% NPL.
STRATEGIC INITIATIVES

Lead strategic initiatives that will create business growth
REPORTING Line:
Head Direct Banking

Compétences / Exigences / Qualités

At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
Sound business product knowledge and people development performance record
Good Understanding of operations, technology and customer services to drive the Classic banking
business.
Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing
or related field of study
Fluent in English & French.

SKILLS & CAPACITIES

Customer/market orientated and Networking
Ability to establish direction and drive execution
Excellent at delivering and owning results
Strong interpersonal, influencing and communication skills

Profil du candidat
» Niveau d’expérience: Expérimenté
» Années d’expérience: 3 ans
» Niveau Académique Minimum: Master

Documents de candidature

» Lettre de motivation
» Curriculum Vitae


Instructions de candidature

Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest September 16th, 2021 at 5pm prompt, with the subject « RELATIONSHIP MANAGER, CLASSIC »
NB: Only applications matching with the desired profile will be contacted.
Ecobank is an equal opportunity employer and will not discriminate based on gender, religion, ethnicity, physical ability, etc…

Postuler

Envoyez votre dossier de candidature à l'adresse suivante: ECM-Recruit@ecobank.com

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