Pays: Cameroun
Region: SUD-OUEST
Ville: Buea
Employeur: International Rescue Committee

Date limite : 18-09-2022

Description complète

Requisition ID: req31506

Job Title: Protection Case Management Assistant

Sector: Protection et état de droit

Employment Category: Durée Déterminée

Employment Type: Plein temps

Compensation: XOF 0,00 - 0,00 Salarié

Location: Bamenda-NWR Cameroon

Job Description

Summary

In the face of the growing humanitarian needs,
IRC is running emergency programmes in the North West and South West Regions of
Cameroon. The programmes include environmental health (EH), Protection and Rule
of Law (PROL), Economic Recovery and Development (ERD), Women’s Protection and
Empowerment (WPE) and Child Protection (CP).

Job Description:
IRC is
the partner of UNHCR for the implementation of Protection activities
in the North West Region of Cameroon, to respond to the humanitarian protection
needs caused by the protracted crisis situations in the two Regions.
This
project seeks to ensure that the situation of the persons of concern is
continuously monitored in these regions, key protection risks identified and
analyzed, persons with specific needs identified and referred for further
assessment and assistance, and that communities are monitored and community
level concerns are identified and referred for further assessment. Protection
incidents will be continuously documented analyzed and reported to IRC and the
Protection Cluster regularly to inform response and advocacy.
IRC is
recruiting  one Protection Case Management
Assistant, who is member of the Protection Team, operating in the North West
Region. The role of the Protection Case Management Assistant is to ensure the
implementation of quality case management services including in emergency
situation in order to facilitate access to services. The Protection Assistants
will work under the supervision of a Protection Officer and collaborate closely
with other IRC sectors such as ERD, WPE, EH and CP.

SCOPE OF WORK:

• The
  protection Case Management Assistant will provide comprehensive protection case
  management support to conflict affected persons in the NW region within the  scope of prevention and response activities of
  the Protection unit
• The Case Worker will be
  responsible for providing direct support and care for most vulnerable people
  exposed to or experiencing protection issues and/or being victims of rights
  violation. Supports will include psychosocial support and case management.
• The
  Case Worker will be supervised by the Protection Officer for Case Management to
  ensure good quality and effective case management. It is anticipated that the
  caseload will be between 25 cases per assistant.
• The case worker will
  also support emergency support and use simplified and urgent case management
  procedures.
• The
  assistant(s) will use the protection case management guidance to apply all
  steps and forms and ensure a detailed protection analysis, including vulnerabilities
  and capacities to develop, implement and follow up individualized and adapted
  action plans which will contribute to a safer environment of the individual.
  
• The case worker will also contribute towards conducting awareness raising
  sessions on protection and other key services, rights of the most vulnerable
  and legal procedures to obtain/recover civil documentation and on protection
  topics including humanitarian principles, protection and other instruments to
  community members affected in the areas of intervention.
• The
  protection case management assistant will respect the principle of
  confidentiality of the information received during the activities.
• He/She will
  work closely with the Protection Manager, Protection Officers, M& E Officer,
  and other Mobile Team members to provide a protection response during
  deployment.

• He or she will collaborate with other sectors like WPE, CP, ERD and
  EH for internal referral. The Protection Assistant will report to the
  Protection Officer.
  
  

RESPONSIBILITIES:

Protection Case
management & Referrals

• The Protection Assistant (Case Management) is responsible for providing case management services to individuals in need.
• S/he
  will ensure complete support including identification of those at risk,
  provision of psychosocial support (PSS – individual and/or collective),
  referral for specialized services, and provision of Individual
  Protection Assistance (IPA).
• Maintain
  accurate and up-to date records and data related to all work on
  individual cases; and ensuring the integrity of the data.
• Ensure the delivery of case management in line with global/IRC SOPs and the protection case management guidance and forms.
• Effectively
  use and comply with all the tools, forms and SOPs related to case management
  as communicated by the Protection Officer, M & E Officer and the Protection
  Program Manager.
• Comply with applicable professional standards related to
  protection and humanitarian interventions.
• Operate
  in close alignment with referral pathways agreed at interagency level.
• Coordinate
  closely with service providers to ensure individuals at risk of right
  violations are provided with high quality service provision (including
  medical assistance, mental health support and material assistance)
• Ensure
  proper documentation of case data and information in line with the case
  management guiding principles, adhering to the confidentiality principle.
  Ensure to abide by all information-sharing protocols in place.
• Ensure
  that individuals in need of protection services and/or assistance are
  timely and adequately referred to the relevant services. Conduct regular
  and systematized follow-up of all referred cases to ensure adequate
  service provision, reassess needs and potentially identify any new trends.
• Conduct
  collective PSS activities with vulnerable communities’ members in safe and
  suitable locations and according to IRC guidelines.
• Conduct
  Individual Protection Assistance (IPA) activities, including the provision
  of in-kind assistance to most vulnerable communities’ members in safe and
  suitable manner, strictly adhering to IRC SOPs/Protocols for IPA.
• Conduct
  any other programme activities related to the provision of protection
  services and assistance as instructed by the Protection Officer and the
  Protection Manager.
• Mobilize
  and build strong rapport with communities, adhering to dignified,
  culturally sensitive approaches.
• Work with WPE and CP teams to facilitate internal and external referrals.
• Contribute to the update and development of a solid service mapping in the intervention area
• Maintain good relationships with service providers in the intervention area

• Refer
  persons at-risk to relevant / appropriate service providers, including
  health centers, community-based organizations, NGO programs or other
  care services in the intervention areas.
  
  

Information
Dissemination

• Conduct
  awareness raising sessions on procedures to obtain / recover civil documentation
• Contribute
  to the development of information dissemination materials

• Organize
  Sensitization and Awareness sessions on protection issues  (service available, access to rights,
  importance of civil documentation, etc);

Monitoring, Reporting
and Data management

• Ensure ethical and confidential data collection during monitoring and evaluation.
• Monitor the progress of the program and identify any delays that have been or may be expected
• Ensure that activities are fully documented, including regular and systematic collection of data required.
• Establish and implement a training evaluation system as pre-post tests to measure participants' learning level.
• Produce
  / contribute to the writing of the reports required by IRC and the
  lessor (progress of activities, monitoring of indicators, etc.)
• Produce
  quality and accurate reports and supporting documentation on CM
  activities and ensure their timely submission to the Protection Officer
  (CM) and M & E Officer for review and internal information sharing.
  To this end, ensure that both the hard and soft copies of all activity
  reports and case management files are safely archived. Overall,
  effectively use the tools and comply with the processes related to
  monitoring and reporting, including through the use of shared drive and
  dedicated platforms for information management.
• Comply
  with the IRC security procedures and report the security information
  provided to him to ensure a safe and secure environment for the
  implementation of the program.
  
  

Coordination
& Representation

• Ensure coordination of programming with any other sectors or external stakeholders as per portfolio of projects
• Work
  closely and coordinate with the IRC Support Services to carry out
  program activities. This includes participation on need assessments,
  review programming and M&E meetings
• Represent
  IRC and the programme towards a wide range of stakeholders including
  individual beneficiaries, community mobilizers, community-based
  structures’ members and focal points. To this end, ensure professional
  standards and transparent communication in the external representation
  of the organization so as to build trust and ensure effective
  collaboration with all concerned stakeholders.
• Ensure
  that all interactions with individual beneficiaries take place in an
  environment and in a way that respect and promote the individuals’
  safety and dignity in accordance with professional standards for
  protection and humanitarian work
•  

Others:

• Any other task requested by his/her supervisor to allow the programme to progress.
• The
  Protection Case Management Assistant reports to the Protection Case Management
  Officer.
  Professional Standards
• Commit to IRC Way (or Code of Conduct / Mandatory Reporting Policies)
• Commit to ensuring the optimal implementation of these policies in its framework.
• Commit to comply with IRC's Internal Regulations in Cameroon

Qualifications

EDUCATION

Bachelor of
Arts or Science in Social Science, Law, Public Health, Humanities or another
related field, desirable.

SKILLS AND ABILITIES

• Bachelor’s degree Preferred with at least 2 years of experience as a case worker (preferably with NGOs)
• To be of Cameroonian nationality.
• Clear understanding of and interest in the protection field of expertise.
• Strong ability to maintain composure, prioritize work under pressure, and work in a difficult environment.
• Fluency in English Language is required as well as fluency Pidgin English and/or in a local language of the intervention area.
• Clear understanding of human rights, and issues surrounding violence against civilians.
• Demonstrated understanding of and ability to maintain confidentiality and respect for clients.
• Knowledge and experience with community outreach and mobilization.
• Positive and professional attitude, including ability to lead and work well in a team setting.
• Strong
  ability to organize work, meet deadlines, maintain composure,
  prioritize work under pressure, coordinate multiple tasks and maintain
  attention to detail.
• Strong supervision skills
• Familiarity with humanitarian context of the Northwest and Southwest Regions.
• Understanding of humanitarian terms.
• Strong interpersonal, intercultural and communication skills
• Excellent analytical and written skills, and good computer skills

Required:

• 2 years of experience in case management.
• Good knowledge of case management principles, with
  documented training on Protection case management.
• Ability to maintain confidentiality, respect,
  non-discrimination, safety and inclusion of all cases at all times
• Excellent communication and psychosocial first aid
  skills
• Good interpersonal and problem-solving skills,
  creativity and flexibility
• Comfortable in a multi-cultural environment, flexible and
  able to handle pressure
• Computer literacy (Microsoft Word and Excel)
• Ability to work flexible hours in challenging
  environments
• The Protection
  Assistant reports to the Protection Case Management Officer.
• Previous experience in international organizations and
  humanitarian settings is a plus
  
  

Presentation of the file

• An up to date (CV);
• Cover Letter
• NIC
• Academic
  Credentials
• The names, positions, telephone number and e-mail address of at
  least two professional references

Applicants
can submit their applications online or deposit their application in
a closed envelope at the IRC offices in Buea at Bokwango Road 100m after
John Chi Church, Bamenda at Governor's street with title "Protection
Case Management  Assistant". 

NB: Deadline for the admissibility of files: 18th Sept 2022 at 5pm promt

Only the
preselected candidates will be contacted.

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