MTN Uganda Recruits Analyst, P10 Program – Customer Experience (Kampala) – 2026

What the job involves

MTN Uganda is looking for one Analyst – P10 Program in its Customer Operations team (job ID 7887, MTN Level 2). The job is full time and based at the head office in Kampala. You would report to the Senior Manager – Customer Planning & Enablement. The contract type and salary are not stated.

The job turns data about customers into insights for the Customer Experience (CEX) management. Your main tasks:

• Design standard customer surveys and reporting formats, and analyse the results.
• Study operational data and competitors, and build insights for management.
• Track customer advocacy measures across the company.
• Support customer research and feedback: focus groups, customer forums and social media listening.
• Run change readiness assessments and present the findings.
• Report on how the customer experience strategy is carried out, and on actions from customer feedback.
• Share CEX programmes and information with frontline staff.
• Build dashboards and customer insight reports for management decisions.
• Work with other business units that affect customers, to improve service.

Who can apply

• A Bachelor's degree, preferably in mathematics, economics, IT, statistics, business computing or commerce.
• 2 to 4 years in a customer-facing operations setting.
• Experience in reporting, data analysis and presenting findings.
• Database skills (SQL, MySQL, Oracle) and scripting (T-SQL, R, SAS), and strong MS Office (Word, Excel, PowerPoint).
• Knowledge of data models, data mining and customer segmentation.
• Telecoms and project management experience is an advantage.
• Skills: analytical thinking, attention to detail, communication, teamwork and results focus.
• MTN Uganda strongly encourages women to apply.

Documents required

The offer does not list the documents. Expect to upload at least a CV on the online form, and read the instructions on the portal carefully.

Timeline

• Posted: 23/10/2026.
• Deadline: 30/10/2026 at 16:49. The time zone is not stated; if it is Ugandan time, that is 14:49 in Cameroon.

How to apply

Apply only on MTN's official careers site, using the "Apply Now" button on the offer page (job ID 7887). The deadline is very close, so apply as soon as you can.

Our tips

• Show surveys, reports or dashboards you built, with the decisions they helped.
• List the tools you master (SQL, R, SAS, Excel) with examples of use.
• Check that you are allowed to work in Uganda before applying.

Beware of scams

Apply only through MTN's official careers site. A genuine application is never paid. Never send money by Mobile Money or any other means to someone who promises you this job.