MTN South Africa Recruits Senior Specialist, SLA Management (Johannesburg) – 2026

What the job involves

MTN South Africa is looking for a Senior Specialist – SLA Management in its Enterprise Business Unit (job ID 7794, MTN Level 3). The job is full time and based at the MTN SA Innovation Centre in Johannesburg. It is a Limited Duration Contract (LDC), and the contract length is not stated.

An SLA (Service Level Agreement) is a contract that sets the service quality a provider must deliver. You would make sure internal teams, service providers and vendors respect these commitments. Your main tasks:

• Track SLA performance against agreed targets and spot breaches.
• Draw up corrective action plans when targets are missed.
• Analyse data and write reports for senior management.
• Act as the link between internal teams and outside providers to solve problems.
• Find ways to improve service, cut costs and raise customer satisfaction (CSAT and NPS scores).
• Follow company policies and governance rules, and flag risks early.

Who can apply

• A 3-year university degree in a commercial or technical field. A relevant certification is an advantage.
• At least 5 years of experience in IT service management, with a strong focus on incident and problem management.
• Proven experience managing and monitoring SLAs with internal teams and external providers.
• A record of working with senior managers and partners, and of tracking performance and dealing with breaches.
• Experience working across different cultures and countries is an advantage.

Documents required

The offer does not list the documents. Expect to upload at least a CV on the online form, and read the instructions on the portal carefully.

Timeline

• Posted: 29/09/2026.
• Deadline: 06/10/2026 at 13:00. The time zone is not stated; if it is South African time, that is 12:00 in Cameroon.

How to apply

Apply only on MTN's official careers site, using the "Apply Now" button on the offer page (job ID 7794). Do not wait for the last day.

Our tips

• Give examples where you kept a supplier to its SLA, with figures (response times, breaches reduced).
• Show your experience with incident and problem management tools and reports.
• Check that you are allowed to work in South Africa before applying.

Beware of scams

Apply only through MTN's official careers site. A genuine application is never paid. Never send money by Mobile Money or any other means to someone who promises you this job.