Pays: United States of America
Ville: Washington
Employeur: World Food Programme(WFP)

Date limite : 07-08-2022

Description complète

Please note that this is a local recruitment. Applicants
must reside within commuting distance to the office location in the
duty station Washington, USA (2121 K Street, NW, Washington, DC 20037)
and be US Residents holding a valid US passport or a valid Permanent
Resident Card/Green Card to live and work in the country.

 

ORGANIZATIONAL CONTEXT

 

The
World Food Programme (WFP) is the world’s largest humanitarian
organization, saving lives in emergencies and using food assistance to
build a pathway to peace, stability and prosperity for people recovering
form conflict, disasters and the impact of climate change.  With
headquarters in Rome, Italy, WFP has 20,000 staff worldwide and assisted
128 million people in 2021.  The Washington Office (WAS), located in
Washington, DC aims to mobilize resources from the US Government and
private sector, and lead the processing of contributions. In 2021, WAS
managed US$3.86 billion contribution, being 44 percent of global
contributions to WFP.  WAS will continue to be focused on optimizing
resources and contribute significantly to meet the food needs of the
most vulnerable around the world. WFP Washington staff liaise with USG
partners, including the US Agency for International Development (USAID),
US Department of Agriculture (USDA), and the US Department of State, in
managing and processing bilateral grant contributions. The Washington
Office (WAS), also serves as a key support and liaison office for all
WFP leadership engagements with partners in the United States
Government.

The
changing partnership environment within which WAS works demands an
agile, efficient, and accountable global office that optimizes the
effectiveness of its response to best serve the organization and those
in need. This is particularly imperative in the context of WFP’s growing
engagement needs, growing levels of resources from the US Government to
WFP, and the need to ensure WAS capacity to respond to increased demand
commensurate with the increasing levels of funding effectively and
efficiently.

 

 

JOB PURPOSE

 

Under the general supervision of the Deputy Director of the Washington Office, and technical supervision of TEC WFP Headquarter,  the Senior IT Operations Associate will be responsible for delivering
high quality technical support, system, and data maintenance to
contribute to the successful and effective delivery of IT services.  The
selected incumbent will be in charge of managing the development and
implementation of integrated IT systems and services, supporting the
highest level of management, delivering trainings, liaising with
external service providers and suppliers, while maintaining contact with
the TEC Division in WFP Headquarters.  The Senior IT Operations
Associate must possess excellent analysis, communication, teamwork and
interpersonal skills, with the ability to provide last minute
resolutions and flexibility to work in tight deadlines.

 

 

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive)

 

1. Manage
   and coordinate a team of IT support staff including the capacity
   building of staff, to ensure individual and team objectives are met in
   compliance with all relevant regulations and policies.
2. Provide
   training and advice to clients and end users of IT services, understand
   and resolve issues and ensure IT policies, procedures, systems and
   tools are correctly applied to assist WFP staff in conducting their
   work.
3. Coordinate
   the collation of a range of complex data, conduct data analysis,
   including the impact of changes, and support the development of accurate
   reports in order to identify and recommend solutions.
4. Oversee
   the maintenance of systems and hardware by junior technology assistants
   to ensure technology is running effectively for WFP staff.
5. Develop
   and deploy a variety of documentation and equipment for use by WFP
   staff to ensure staff have access to the required IT services and
   products.
6. Manage
   the implementation of new standard applications in order to provide WFP
   staff with the tools they need to perform effectively.
7. Work
   with groups in IT service delivery and other staff to understand needs
   and support the development of integrated IT support services.
8. Provide
   support to users, log and analyse all requests for support in
   accordance with standard processes, to support staff to deliver their
   services.
9. Support
   the development and implementation of plans for the delivery of a full
   range of IT services and improvements to methods and processes in order
   to meet operational requirements.
10. Follow
    set emergency response processes and procedures as required to provide
    support in enabling emergency food assistance needs to be met. 

 

 

SPECIFIC POST REQUIREMENTS (As required by the Hiring Manager)

 

• Focal
  point for identifying requirements of high-level design and
  cutting-edge technology solutions for the new hybrid of remote and in
  person work and ensuring user friendly set up with room for growth in
  technology and digital services
• Responsible
  for finding best solutions in communications and connectivity
  (internet, wireless mobilephones, landline phones, conference)
• Monitor
  the reliability of technologies, identify user needs, analyse data and
  develop accurate reports to recommend solutions and facilitate informed
  decision-making
• Identify
  potential improvements and make recommendations on all areas of IT
  while keeping up with the local trends and HQ initiatives in maximizing
  connectivity in the era of new working modalities
• Manage the inventory for record safekeeping, proper disposal, and identify gaps
• Continuously
  review IT standards and policies, defined by centralised governing
  bodies, and ensure compliance for all areas, ranging from hardware
  lifecycle management to enforcing software standards are respected.
• Champion
  IT initiatives with colleagues in the WAS office to maximise the use of
  new services, diffuse cybersecurity best practices, and encourage
  professional growth through corporate learning channels

 

 

Essentials:

 

• Experience in working with unified communication infrastructure (telephony infrastructure)  Windows
  Server and Windows environments, including Active Directory Management
  and MS packages, Office 365, LAN/WAN environments.
• Experience in hardware and software troubleshooting, and in resolving complex technical issues.
• Experience participating in the development of IT governance processes.
• Experience building relationship with the business counterparts of key IT initiatives.
• Experience in supporting senior staff.
• Knowledge of the Apple ecosystem and video-conferencing equipment.

 

Desirables:

 

• Experience in working with the United Nations common systems, international or non-governmental organizations.
• Experience working in a fast-paced digital environment and with emerging technologies.
• Knowledge of Information Technology (ITIL) certifications.

 

 

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

 

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

 

Language: Working knowledge (proficiency/FAO level C) of English.

 

Experience: Seven
or more years of progressively responsible work experience in the area
of Information Technology (including one year at the G6 level for
internal candidates).

  

WFP Leadership Framework : Common Standards of Behaviour as outlined in the Job Profile ‘Senior IT Operations Associate G7’ apply

 

Leads by Example with Integrity:

 

• Upholds
  WFP values, principles, and standards: Demonstrates and encourages
  others to uphold the WFP values, principles and standards
• Respects
  others and values diversity: Values diversity using respectful and
  inclusive language, and encourages others to do the same
• Stays focused and calm under pressure: Stays focused and calm when under pressure and encourages others to do the same
• Demonstrates
  humility and a willingness to learn: Shows humility and a willingness
  to learn and share knowledge, frequently seeking and acting on feedback,
  and taking up opportunities to develop

 

Drives Results and Delivers on Commitments:

 

• Delivers results for maximum impact: Holds self and/or others accountable for the delivery of results
• Delegates appropriately: Delivers results against delegated tasks and seeks guidance and support where needed
• Adapts readily to change: Responds readily to change adjusting work as needed

 

Fosters Inclusive and Collaborative:

 

• Is inclusive and collaborative: Promotes inclusive teamwork and psychological safety by sharing ideas and openly raising issues
• Gives timely and constructive feedback: Supports development for others by giving timely and constructive feedback
• Builds and shares new perspectives: Listens attentively to others to capture, learn, build and share new perspectives

 

Applies Strategic Thinking:

 

• Communicates and fulfils WFP’s vision: Fulfils WFP’s vision and is able to explain how their objectives support the vision
• Embraces curiosity and new ways of doing things: Demonstrates curiosity, and proposes new ways of doing things when relevant
• Analyses and evaluates data: Gathers data and shares knowledge to inform team decision making
• Considers the impact of decisions: Implements decisions and asks questions to understand the impact for wider objectives

 

Builds and Maintains Sustainable Partnerships:

 

• Builds partnerships: Builds partnerships by seeking out opportunities to work with others
• Collaborates to deliver common objectives: Collaborates with partners by sharing information and working together to deliver common goals

 

TERMS AND CONDITIONS

 

WFP
offers a competitive compensation package which will be determined by
the contract type and elected candidate's qualifications and experience.
Please visit http:/ /www.wfp.org  and click on: 'Our work' and
'Countries' to learn more about WFP's operations.

 

Applicants must be:

 

• US Residents holding a valid US passport or a valid Permanent Resident Card/Green Card; and
• Reside
  within commuting distance (100-kilometer radius or distance that can be
  covered within 1.5 hours by car or public transport under average
  conditions of traffic, weather, and roads) to the office location at the
  duty station located at 2121 K Street, NW, Washington, DC 20037.

 

Please note that applications should be sent in English.

 

Deadline for applications: 7 August 2022

 

Ref. VA: 170258

 

All
employment decisions are made on the basis of organizational needs, job
requirements, merit, and individual qualifications. WFP is committed to
providing an inclusive work environment free of sexual exploitation and
abuse, all forms of discrimination, any kind of harassment, sexual
harassment, and abuse of authority. Therefore, all selected candidates
will undergo rigorous reference and background checks.

 

No
appointment under any kind of contract will be offered to members of
the UN Advisory Committee on Administrative and Budgetary Questions
(ACABQ), International Civil Service Commission (ICSC), FAO Finance
Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection
Unit (JIU) and other similar bodies within the United Nations system
with oversight responsibilities over WFP, both during their service and
within three years of ceasing that service.

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