Under the direct supervision of the Manager IFS, the IFS specialist O&M  has the following main activities:

• Assist O&M stakeholders maximize business value by acting as an
  advisor regarding solution capabilities and possible solutions to
  business challenges
• Ensure timely resolution of incidents and requests in IFS and the meeting of Service center KPIs
• Drive IFS adoption and compliant use
• Meet the customer satisfaction objectives
• Ensure a strict compliance to the Service centre procedures and charter
• Proper documentation (processes, knowledge base, designs, testing scenarios, etc.)
• Recommend new feature or changes to configuration/ workflows
• Develop expertise in the IFS Modules/ functionalities to ensure
  proper solution mapping/ Gap analysis and effective implementation and
  adoption
• Provide necessary training to end users and develop appropriate manuals & medias for self-service.
• Develop reports and dashboards at the request of users
• Periodic reporting to management and key stakeholders as required
• Engage in functional coordination, design and implementation for the integration of next rollouts within the live environment
• Design processes to meet customer’s business requirements, needs and objectives
• Establish solid working relationships with stakeholders and an understanding of segment business models
• Manage and monitor software enhancements and evolutions

• Strong functional knowledge of IFS in O&M and HSE streams
• Prior experience of implementing or supporting IFS
• Previous experience with report development tools (crystal reports, Power BI, etc.)
• University Degree in industrial or software engineering
• Project management skills
• ITIL (Service Management) experience or certification
• Capability to remotely support end users
• knowledge of ticketing tools (freeware and software)
• Ability to interact with multi-team environment
• Prior knowledge in the power generation industry or similar asset intensive industry
• Experience in international environment