MTN Uganda Recruits Administrator, BackOffice Call Centre (Contract) in Kampala – 2026

What the job involves

MTN Uganda is looking for one Administrator for its BackOffice Call Centre (contract) in Customer Operations (job ID 7819, MTN Level 2). The job is full time and based at the head office in Kampala. You would report to the Team Leader – Back Office Operations. The contract length and salary are not stated.

The role coordinates the resolution of customer complaints that have been escalated, within set deadlines. Your main tasks:

• Pass customer issues on to the right level when needed.
• Follow escalated cases and make sure completed cases are closed on time on the ServiceNow and DCLM systems.
• Work with other departments on customer complaints, questions and faults, and give proper feedback.
• Process customer rebates or credits when needed.
• Handle issues sent by e-mail and fax within the set times.
• Produce management reports.
• Carry out extra duties when asked.

Who can apply

• A Bachelor's degree (minimum).
• 2 to 3 years in a customer centre or call centre.
• Customer contact experience, in person or by phone.
• IT and technical exposure from a telecoms company.
• Fluent English and one local language.
• Computer skills.
• Skills: communication, telephone manners, negotiation, problem solving, decision making, business writing and troubleshooting.
• MTN Uganda strongly encourages women to apply.

Documents required

The offer does not list the documents. Expect to upload at least a CV on the online form, and read the instructions on the portal carefully.

Timeline

• Posted: 06/10/2026.
• Deadline: 12/10/2026 at 16:59. The time zone is not stated; if it is Ugandan time, that is 14:59 in Cameroon.

How to apply

Apply only on MTN's official careers site, using the "Apply Now" button on the offer page (job ID 7819). Do not wait for the last day.

Our tips

• Show call centre results: cases handled per day, complaints closed on time, satisfaction scores.
• Mention any experience with ticketing tools such as ServiceNow, and with reports in Excel.
• Check that you are allowed to work in Uganda before applying.

Beware of scams

Apply only through MTN's official careers site. A genuine application is never paid. Never send money by Mobile Money or any other means to someone who promises you this job.